Overview
At Boiler Central, we strive to keep things as simple and transparent as possible.
Our terms and conditions are written in plain English to ensure clarity and understanding. Should you need any assistance or further information, please contact our customer services team at hello@boilercentral.com.
In these Terms & Conditions, Boiler Central Limited (a company registered in England & Wales with company number 10483032 VAT Number – GB351991381 will be referred to as ‘the Company,’ and the individual purchasing the service will be referred to as ‘the customer.’ The registered address of ‘the Company’ is 100 Thornes Lane, Wakefield, WF2 7QX.
Boiler Central’s repair services are intended for domestic dwellings only. Repairs cannot be conducted in commercial properties or where the meter capacity exceeds 6 cubic meters per hour. It is the customer’s responsibility to inform the Company if this applies.
This document establishes a repair agreement between ‘the Company’ and ‘the customer.’ Boiler Central reserves the right to determine whether any repairs or replacements detailed within this agreement are provided.
Your Contract
1. Visiting Your Property
Your contract with us begins when you book a repair.
Before starting diagnosis or repair work, a risk assessment will be conducted. If the assessment deems it unsafe for the engineer to proceed, Boiler Central reserves the right to cancel the booking. While the Company will attempt to reschedule, if rebooking is not feasible, an inspection fee may be charged to cover engineering costs.
An adult (18 or older) must be present at the property during the inspection or repair. If no adult is available, the engineer will not enter the property. In such cases, the Company will attempt to reschedule but reserves the right to charge the inspection fee for missed visits.
The customer is responsible for ensuring access to the property at the agreed appointment time. Free access to water, gas, and electricity must be provided to facilitate repairs and testing. The customer must also ensure adequate vehicle parking within 25 meters of the property entrance and cover any associated costs, including permits.
Boiler Central expects its engineers to be treated with respect. Any abusive, threatening, or violent behavior toward our staff will result in their immediate withdrawal from the property, and the incident may be reported to the police. The Company reserves the right to terminate the contract if unsafe or hostile conditions are encountered.
While the Company aims to complete repairs promptly, delays may occur due to factors such as part availability, severe weather, illness, or unforeseen events. In such instances, time will not be considered the essence of the contract.
If fixtures or fittings must be removed to carry out repairs, the engineer will inform the customer beforehand. Boiler Central does not guarantee the restoration of fixtures to their original state after the repair.
2. Your Repair
As part of the repair process, the engineer will assess the issue and categorise it as follows:
- Issue Fixed: The problem is resolved during the initial inspection (within one hour, £120 fixed fee).
- Repair Required: Additional work is required; a fixed-price, no-obligation quote will be provided.
- Replacement Required/BER: If deemed beyond economical repair, a quote for a replacement boiler will be offered. The inspection fee will be refunded against the cost of the replacement.
- Cannot Diagnose: If the issue cannot be diagnosed or access is restricted, a replacement boiler quote may be provided, with the inspection fee refunded against the boiler cost.
Engineers will take care to avoid property damage; however, the Company cannot be held responsible for damage to pre-existing, non-visible services or installations.
If asbestos is identified at or near the repair site, work will be suspended until a valid “certificate of reoccupation” confirming the removal of asbestos is provided.
Boiler Central is not liable for damage caused by system breakdowns, such as water leaks, nor for losses typically covered by household insurance.
3. Payments
Payment is due upon completion of the repair. The inspection fee (£120 including VAT ) will be charged regardless of the repair outcome. We will however take a hold on your card for the amount at the time of booking. This will either be taken on the day the repair is complete or 6 days after your booking, whichever comes first.
Upon booking, the Company may conduct an authorisation check on your payment card. A “pre-authorisation” transaction (e.g., £0 or £1) may appear on your statement temporarily. Full payment will be processed after technical review, typically within seven days of the visit.
4. Warranty
Boiler Central provides a 12-month workmanship guarantee on all repairs. This guarantee applies exclusively to work completed by the Company and excludes failures caused by other system issues. Parts fitted under repair will carry the manufacturer’s warranty terms.
5. Cancellation of Your Contract
You may cancel your repair booking up until the day of the appointment without charge. On the day of the visit, but before the engineer arrives, cancellations will incur a £50 fee. Once the engineer is on-site, the full inspection fee will be charged.
If the repair is completed within the 14-day statutory cooling-off period at your request, your cancellation rights are waived.
6. Personal Information
We process your personal data in accordance with our privacy policy, available at https://www.boilercentral.com/privacy-policy.
7. Contacting You
By booking a repair, you consent to receive communications regarding your appointment. Marketing emails will only be sent if you opt-in. Further details are available in our privacy policy.
If you have questions about these terms, please reach out to hello@boilercentral.com.