Boiler Central is committed to providing unbiased, reliable information, and guidance on all aspects related to boiler quotes and installations. The following outlines our principles, standards, and processes:
Principles
Accuracy
We aim to keep our content precise, fair, and transparent. Information provided will be grounded in the best available evidence from our extensive experience in the industry, with sources named wherever possible. Where content contains conjecture or opinion, this will be clearly indicated.
Accountability
Boiler Central is accountable to its users and the public and will deal fairly with them. We are open to admitting mistakes and foster a culture of learning via user feedback. Additionally, our processes will be transparent.
Serving the Public
Boiler Central prioritises our users’ interests when sourcing and providing boiler solutions. We consult with relevant industry bodies and other interest groups, ensuring our users’ needs remain paramount.
Taste and Decency
All content on our website will be suitable for a general audience and will not include material reasonably deemed offensive.
Impartiality and Diversity of Opinion
Our content will be objective and even-handed. Where views differ, we will reflect all significant strands of opinion and clearly state any uncertainty.
Privacy
We are committed to maintaining strict privacy controls. Personal information, including any correspondence, will not be disclosed without the user’s prior explicit consent unless required for legal reasons (such as a Court Order) or if disclosure is in the public interest.
Funding
Boiler Central funds our online communications. Boiler Central Ltd, registered in England, does not carry advertising and does not accept corporate sponsorship.
Standards
Boiler Central has a dedicated team, mandated to provide accurate, balanced, and transparent information. No staff member will be asked or permitted to provide favoured treatment to any partner organisation, and all must fully disclose any interests they may have in any boiler supply-related companies or organisations.
Staff Training
All staff receive training to ensure standards are met.
Editorial Process
Research
Our knowledge is derived from direct experience with boiler supply and installation. We consult with industry experts and people directly affected by the topic.
Production
Once drafted, content is edited for accuracy, balance, tone, and clarity. It is then thoroughly checked for factual errors, spelling, grammar, and adherence to our house style. We also use Grammarly for editing.
Policy Sign-off
The Marketing Manager must approve our policies before they are published online.
Review of Content
Our content is reviewed systematically. Primary content is reviewed annually, and less susceptible to change is reviewed every two years. User comments are considered daily, and content is amended immediately if necessary.
Appeals Procedure
In the unlikely event of a complaint that the editor cannot resolve, the matter will be escalated to the Managing Director.